Refund policy

We offer a 7-day return or exchange policy from the date of delivery.

• Condition: Items must be unused, in original packaging, with all tags intact.

• Video Proof: For your safety, please record an unboxing video of your parcel. This is required to claim returns for damaged or "item not as described" issues.

• Non-Returnable: Cosmetics, undergarments, and "On Sale" items cannot be returned due to hygiene and clearance.

• Process: WhatsApp us at [Insert Number] or email [Insert Email] with your Order ID.

• Refunds: Once we receive and inspect the item, your refund will be processed via Bank Transfer, JazzCash, or EasyPaisa within 48 hours.